Outages every day for almost a week nowSubmitted by ReptarNation t3_zmt6u0 in springfieldMO
joe2352 t1_j0d6bdt wrote
Man check brightspeed if they’re in your area. I had then when they were quantum fiber and never had noticeable down time.
Shadow11Wolf50 t1_j0d8c4e wrote
How is brightspeed doing? Im considering switching from AT&T cuz they're a shitty company.
But the constant outages is why I was done with medicom. Bastards kept trying to raise my bill, but i kept having outages at least once a week and couldnt stay connected on my console that was literally right next to the damn modem
kan3abl3 t1_j0e1kwg wrote
I have had them since they started in Springfield and have had very few issues. My biggest problem has been that their routers aren’t the best. They will occasionally drop connection to my phone but it’s usually fixed by turning my Wi-Fi on and off on my phone. I’ve had two routers bricked by updates, which was unfortunate, but was able to get a tech out the same or next day. Calling support works better than their chat service.
Ganrokh t1_j0e6eqn wrote
Echoing the same experience here - only issues have been with their provided router. I haven't had the bricking issue, but I have had the dropped connection issue.
I took the opportunity on Black Friday to buy a mesh system. I haven't had any problems in the last 2 weeks, and one room with spotty coverage before is perfect now. Their provided router is a modem/router combo, so it has to stay in the chain, but you just connect a new router to it and turn off WiFi on the old router.
dhrisc t1_j0e9e0x wrote
I will 3rd this. I also got a mesh system, but honestly i think any half good router is better then what they will lease to u. I have had 0 problems since.
Ganrokh t1_j0ed1e3 wrote
Yeah, I could honestly probably just swing the base router of the mesh by itself. The majority of my devices are still connected to the base, despite a few being right next to a satellite. The devices in the formerly-crappy-coverage room are connected to the base, too. But, I just like having the mesh.
feralfantastic t1_j0eeokt wrote
Pretty sure you can tag VLAN 201 and any router will work. I work with two connections and have eliminated the AX-whatever from the chain entirely.
Khulric t1_j0fhhfz wrote
It's unquestionably better. There's no data cap and it's significantly faster. We have four PC gamers at the house. Full games are downloaded in a consistently shocking rate.
I firmly believe it's the best l current best option in Springfield
joe2352 t1_j0d8m1r wrote
I haven’t used them since I’m out of Springfield now. But when they were quantum fiber while I was up there (left in May) they were great.
Evanpik64 t1_j0dt9ir wrote
Isn't Brightspeed just Centurylink rebranded? That's the impression I got when I looked it up after CL switched me to it automatically
ReptarNation OP t1_j0ds90l wrote
They're not here for me yet, but I've heard nothing but fantastic things about them. Very excited for them to hopefully be available in my neighborhood soon!
joe2352 t1_j0dtw87 wrote
You may also check T-Mobile home internet if it’s available to you. It isn’t perfect but I carried them for a year or so and the speeds were consistent around 50mbps and I never remember downtime.
lochlainn t1_j0essvq wrote
They are not fantastic. Most of my family is rural and used to be on Centurylink. We had Centurylink for almost 15 years. It was slow as shit but it rarely went down. Then during covid, while my now ex was working from home, it basically went down and stayed that way. I'm talking multiple hours daily, 5-7 days a week. Then they just stopped answering their support calls. After they sold, nothing improved. Her mother lost phone service and couldn't reach customer support. Ever. She just cancelled her account entirely.
She switched to T-Mobile and never drops, was half the price, and 5 times the speed.
DyktMuffinManwlodl t1_j14hs5u wrote
Brightspeed inherited specific parts of Quantum and CenturyLink. It's not CenturyLink, it's their replacement. They only provide high quality fiber optic internet connections.
Brightspeed is the best ISP I've ever dealt with or heard of.
lochlainn t1_j19fzd5 wrote
Yes. And when they inherited my ex wife and her mother's broadband, they continued in the tradition of Centurylink, shit service to the point they couldn't even keep their phone service running, and made almost everyone not within the town itself switch to T-Mobile to get broadband at all.
It may be great for you, but that doesn't make it great for everyone. It just makes it more of the same.
DyktMuffinManwlodl t1_j19hpwz wrote
Where do you live? My understanding is that Brightspeed is a fiber company. I wouldn't be surprised if CenturyLink did something wrong when they set it up and Brightspeed still needs to fix it. Have you tried contacting them? What did they say?
lochlainn t1_j19oexb wrote
They live outside of Springfield where Brightspeed is the wired broadband/phone provider who took over Centurylink's wires. I won't dox them, or myself, any closer.
Her mother literally kept calling the service line for her home phone. Never got a response even when she did get through.
She just gave them an earful and cancelled her landline; you could get the accounts people fine. Her cell phone was on T-Mobile already, so switching wasn't a big deal.
I haven't asked her about it directly, it's just what my ex said to me. But the neighborhood my ex lives in, about 8 houses, have all gone to T-Mobile, during and after the switch.
Centurylink has been the provider there for decades. I always used to call them "barely, but adequately competent" compared to the horror stories I heard hear on here. Now I'm on mediacom, have great speed, and it barely goes down. Before AND after the switch, I don't consider them a provider anymore, because they can't provide the services they offer, and ignore service complaints.
You gotta understand, outside of a metropolitan area, you're a fucking second class citizen. What you're offered is overpriced, barely maintained, and high price. When she went to T-Mobile, she got double the speed, barely any downtime, at half the cost. This is a systemic issue, not a one time deal.
My parents don't even qualify for that, they're still on fucking HughesNet. They were 10 years out of date 10 years ago.
DyktMuffinManwlodl t1_j19rht7 wrote
To be honest I was under the impression that Brightspeed didn't take over the shit lines from ctl, only the fiber. That's disappointing. Hopefully they will commit to fixing it.
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