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lochlainn t1_j0essvq wrote

Reply to comment by ReptarNation in Outages every day for almost a week now by ReptarNation

They are not fantastic. Most of my family is rural and used to be on Centurylink. We had Centurylink for almost 15 years. It was slow as shit but it rarely went down. Then during covid, while my now ex was working from home, it basically went down and stayed that way. I'm talking multiple hours daily, 5-7 days a week. Then they just stopped answering their support calls. After they sold, nothing improved. Her mother lost phone service and couldn't reach customer support. Ever. She just cancelled her account entirely.

She switched to T-Mobile and never drops, was half the price, and 5 times the speed.

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DyktMuffinManwlodl t1_j14hs5u wrote

Brightspeed inherited specific parts of Quantum and CenturyLink. It's not CenturyLink, it's their replacement. They only provide high quality fiber optic internet connections.

Brightspeed is the best ISP I've ever dealt with or heard of.

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lochlainn t1_j19fzd5 wrote

Yes. And when they inherited my ex wife and her mother's broadband, they continued in the tradition of Centurylink, shit service to the point they couldn't even keep their phone service running, and made almost everyone not within the town itself switch to T-Mobile to get broadband at all.

It may be great for you, but that doesn't make it great for everyone. It just makes it more of the same.

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DyktMuffinManwlodl t1_j19hpwz wrote

Where do you live? My understanding is that Brightspeed is a fiber company. I wouldn't be surprised if CenturyLink did something wrong when they set it up and Brightspeed still needs to fix it. Have you tried contacting them? What did they say?

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lochlainn t1_j19oexb wrote

They live outside of Springfield where Brightspeed is the wired broadband/phone provider who took over Centurylink's wires. I won't dox them, or myself, any closer.

Her mother literally kept calling the service line for her home phone. Never got a response even when she did get through.

She just gave them an earful and cancelled her landline; you could get the accounts people fine. Her cell phone was on T-Mobile already, so switching wasn't a big deal.

I haven't asked her about it directly, it's just what my ex said to me. But the neighborhood my ex lives in, about 8 houses, have all gone to T-Mobile, during and after the switch.

Centurylink has been the provider there for decades. I always used to call them "barely, but adequately competent" compared to the horror stories I heard hear on here. Now I'm on mediacom, have great speed, and it barely goes down. Before AND after the switch, I don't consider them a provider anymore, because they can't provide the services they offer, and ignore service complaints.

You gotta understand, outside of a metropolitan area, you're a fucking second class citizen. What you're offered is overpriced, barely maintained, and high price. When she went to T-Mobile, she got double the speed, barely any downtime, at half the cost. This is a systemic issue, not a one time deal.

My parents don't even qualify for that, they're still on fucking HughesNet. They were 10 years out of date 10 years ago.

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DyktMuffinManwlodl t1_j19rht7 wrote

To be honest I was under the impression that Brightspeed didn't take over the shit lines from ctl, only the fiber. That's disappointing. Hopefully they will commit to fixing it.

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