I see it, too.

Yeah.

She made you post that. ...Do you make her do things?

Sounds like she sees herself as superior to you--and wants you humiliate you (even anonymously) because you displeased her.

Was there any gratitude for your effort?

OP--keep your eyes open. And don't let her take your dignity.

Obviously, no one would protest a charge that has been refunded.

...except that the prorated refund hasn't happened and has not been agreed to.

What happens in YOUR world if YT fails to refund?

Oh! I had no idea that a request for reasonably-owed charge back that attempts to resolve proved fruitless, could result in a ban from all the Corporate products. THAT is scary.

A few years ago I'd protested a charge from Ebay for an item that never shipped and the seller was 100% nonresponsive, past his allotted time to respond. I had to protest it because eBay's position was that since I'd (in desperation; eBay wasn't helping) contacted PayPal about the fraudulent charge, that PayPal was responsible, while PayPal made eBay responsible.

I received an immediate (provisionary) credit to my bank account, and got to keep it. I will say that since then, eBay's Customer Service has greatly improved standards of customer care, and that since then, every concern has been immediately reasonably addressed, and their follow-up has been great.

edit: typo

Resolving problems can be much easier than a lot of people think. That, and a lot of problems go unresolved because lots of folk prefer to have someone/something to transfer negative emotion onto.

Steps Towards Resolving Problems: Define succinctly what you want. Make sure it's reasonable, and that you function on your best behavior. Identify as many sources of possible assistance as you can. Rank-order them. Try the top one--give it a fair attempt within a reasonable period of time. Be clear, never raise your voice, and show respect to everyone you talk to. And show gratitude for every attempt to help. If one person reaches a dead end, ask to escalate. If that fails to produce the desired reasonable outcome, proceed down your list. If you've politely tried everything you can think of, without success, at least you can put the matter to rest, and figure that what you lost was tuition in the school of life.

Having to spend two hours on the phone without getting anywhere might be one.

Also, your dad should contact the bank that issued the card that was used to pay for the service; explain what happened; and request a charge back.

If you can provide screenshots of the contradicting info, that will help your case.

Everyone makes mistakes. Apologize and help find the one you really want.

Very cool!

You're so welcome! How long did it take you?

Nice job!