Yes, we switched to Frontier Fiber 500 Mbps from Optimum cable about 2 months ago. The worst part was canceling Optimum- it took 45 minutes of repeating “I would just like to cancel please” to 2 reps. They got down to 3 months free and then $30/month for 300Mbps cable, if anyone needs to save some money. Next time I will absolutely lie and say I’m moving to Antarctica.

Our Optimum service was dropping 10+ times a day- rebooting the modem was not effective. Speaking to tech support was not effective either. Their best suggestion was upgrading our service, but we really don’t have that many devices. Once I called to cancel, they offered to send a tech out same-day. So if you have issues, don’t bother with tech support, just say you want to cancel.

The installation with Frontier was good. They were scheduling a few weeks out when we booked it. There was no confirmation until 10 minutes before the installer showed up. It took about 4 hours because there was an issue at a neighbor’s electrical pole, but they kept calmly troubleshooting until it was working. We were scheduled for the 8-noon time slot. They arrived around 10 and we had a connection by 2pm.

Exactly what we did. It’s been a week and it’s been perfect so far! Canceling with Optimum was the hardest part, I should have lied and said we were moving to Europe or something.

Call Optimum and say you want to cancel because of the disconnects- I had the same problem and couldn’t get anywhere with tech support. They’d just have me reboot the router and suggest upgrading to more expensive service.

Once I switched companies and called to cancel, they were falling all over themselves to send out a technician to fix the issue 🙄

The pool has been closed since September- they closed it for normal cleaning and found serious issues.