BooBooBubbles t1_jcdnjue wrote on March 16, 2023 at 1:57 AM

Yes, we switched to Frontier Fiber 500 Mbps from Optimum cable about 2 months ago. The worst part was canceling Optimum- it took 45 minutes of repeating “I would just like to cancel please” to 2 reps. They got down to 3 months free and then $30/month for 300Mbps cable, if anyone needs to save some money. Next time I will absolutely lie and say I’m moving to Antarctica.

Our Optimum service was dropping 10+ times a day- rebooting the modem was not effective. Speaking to tech support was not effective either. Their best suggestion was upgrading our service, but we really don’t have that many devices. Once I called to cancel, they offered to send a tech out same-day. So if you have issues, don’t bother with tech support, just say you want to cancel.

The installation with Frontier was good. They were scheduling a few weeks out when we booked it. There was no confirmation until 10 minutes before the installer showed up. It took about 4 hours because there was an issue at a neighbor’s electrical pole, but they kept calmly troubleshooting until it was working. We were scheduled for the 8-noon time slot. They arrived around 10 and we had a connection by 2pm.

Slight-Studio-7667 t1_jcgj8c3 wrote on March 16, 2023 at 5:48 PM

Same experience here. Long call with Optimum. We actually called optimum and asked for a price match before we had Frontier install. They said no. $90 for 200 mb/s.

On the second tier of cancelation (after Fronteir installed) reps at optimum offered to match the price. Sheesh. We siad too late, Frontier is already installed. I asked them "Who actually cancels without a working replacement already set-up."

Ended up getting the 1gig for 65/mo total, came with 150 visa card and $10 off/mo YouTube TV, free install. We don't need a gig, but it comes out cheaper for the first year. We will probably drop to 500mb/s after a year.

Installer was great and didn't leave the nasty trail of ugly wires Optimum installed. The tech actually removed all of the old phone/unused lines. Install outside looks professional.

I am getting around 925 mb wired and high 800's wireless.

YouTube TV is way better than their crappy cable/dvr system.

The only downside I see at Frontier is that there seems to be longer hold times for support after install.

If you have Optimum, maybe go to the 2nd tier of cancelation and price match the internet.