My wife and I moved across town in July. We called in June to transfer our service, we were told that our account would stay the same and we just needed to move our equipment to the new apartment.

Everything worked fine for 3 weeks, until one morning we woke up and the service was off. I called and spoke to multiple people. The last of which got an earful from me when they told me they don't transfer accounts, that our account was DELETED and that the equipment was OUTDATED and needed to be REPLACED. The same equipment that was working and providing internet less than 24 hours before and they couldn't just turn it back on, because "that wasn't a thing".

There were no techs in the area, so we were without internet for more than a day. After another set of infuriating calls were finally told that if went to the Spectrum store we could get the equipment.

Then we waited 2-4 hours for basically the same set up at this location. We were told it wouldn't work without a tech, but we figured it out and it works fine. The tech that eventually came to our home spewed some nonsense about cable length and connections at the wall source (???), like I was some idiot, and they were surprised to see the internet working fine.

Absolute sham of a company. I wish we had a choice in our apartment complex.