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wirral_guy t1_jac9l1j wrote

It would never happen but, in cases like this where the company wilfully denies something the customer is entitled too, they should automatically be fined a ridiculously high, punitive, fine. That way, just maybe they would learn not to pull this kind of shit on people in the hope they'll roll over and accept.

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Ramiren t1_jad9ky2 wrote

Agreed, if they pulled this crap with 1000 people and only 1 of them managed to claim an actual refund though the courts, even after legal fees, that's a win for BA.

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Dubbayoo t1_jadu37m wrote

I'm not convinced the word if belongs in the sentence.

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adamzam t1_jadyvm8 wrote

It does.

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NormalityDrugTsar t1_jae29dv wrote

It isn't in the sentence.

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adamzam t1_jae52gu wrote

Literally the second word of the above post.

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peritonlogon t1_jae6xt0 wrote

Literally, it is not the second word.

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adamzam t1_jae790k wrote

What is the point of being pedantic for pedantry's sake? Who benefits from this? What amusement does it reward you with to phrase things ambiguously and then be an ass to people who reply?

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scalpingsnake t1_jadibvu wrote

Just imagine a world like this. Where these companies are actually pressured into doing the right thing simply because it actually makes financial sense for them to do so...

Same with the train derailments in the US, just picture them actually fixing the issue...

It seems so easy and logical but at the same time seems so impossible.

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Sinemetu9 t1_jadyxac wrote

And why not? All of corporate decision making is based on profit and brand image. If they’re speaking the language of money, money talk needs to be spoken to them.

Thankfully (thanks to the many unknown people who wrote and enacted the legislation), the laws are in place to protect the consumer.

What seems impossible is the average person going through the steps to get corporations to respect the law. It takes time and motivation. Most people choose to occupy their time with daily responsibilities, understandably.

Then there’s the choice of Strictly/Gogglebox/Netflix vs. Emails, letters and phone calls. Are you not entertained?

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oneplusetoipi t1_jadn476 wrote

The CEO should be fined directly. If his or her money isn't at stake not much will change.

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_WindwardWhisper_ t1_jadznap wrote

To be fair a lot of sectors kind of do have this in place, it's call the ombudsman and acts as the muscle for the little person so to speak. You have to make an attempt to resolve things somewhat reasonably at first but if they don't budge and you tell them you're going to the ombudsman you'd be amazed at how an issue magically resolves itself.

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