You gotta figure, the definition of "scammed" varies quite a lot.

My personal experience using Arro: it works as expected. You use it to request a cab, the cab comes. You use it to pay when you're done, it takes the payment. Basically, it worked like Uber, but for regular taxis.

I'm not a driver, but I get where they're coming from. The Ubers/Lyfts are squeezing them because they went in skinny on rates (both sides - rider fares and driver commission), but now they're trying to raise that. Riders aren't in a position to complain other then by not using the services, and the drivers - well, this is the only way to have their voices heard.

From a rider perspective, I want them to stop gouging. Everything has gone up in price enough, so please don't add to it, because guess what, my wages and income aren't keeping pace with this shit. It's why I use the Q70 to Roosevelt Ave instead of Uber/Lyft/Taxi when I come into LGA now. $2.75 (bus/train transfer) is a shit ton cheaper than $40-50-60 for a car service.

Welp, you're in luck, because you can use an app for Yellow cabs too... Download Arro...

This is the way to go. I came in and out of the city every week for 2 years (give or take), and the Q70/E train into Midtown was both cheap, and timely.

I don't wish to sound Anti-Worker, but I was forced into the subway arrangement after too many times ordering an Uber, only for them to call before arriving, ask where we were going (remember, they don't see the destination when accepting the ride), only for them to cancel on me. Missed a flight home because several of them in a row did this because they didn't want to drive out to LGA.

Decision support systems - sure. But decisions themselves? No way.

I worked for a company that was on year 4 of their 11-year roadmap of SAP conversion. This is not that far fetched.

Huh. "Stormed" - I remember going to the Starbucks in the ground floor lobby of that building as I would cut through on my way to work in the mornings.