I enjoy a coastline that isnt flooded over some fucking salmon, yes.

Are you guys going after hydro now? Next you'll be complaining about the higher death rates from solar and ecological damage to bird populations from wind.

Equipment failure? I've seen a number of these with blown motors, blown gears, etc. What the hell do you think the grease is for?

It actually depends on which model you get, and the plastic one also has advantages (if it breaks, its a sub $10 part, if the metal gears go its basically junk). As far as i know, the lift bowl pro models have metal gears. (Also they started using nylon gears in the 70s, better off with 90s or newer as they reinforced with kevlar).

That grease definitely is not designed to be "sealed for life", it lasts a while but you should replace it after 5 years of regular use or at worst 10 years of occasional use. I know some people who do it yearly.

Buy two so when it does fail, you have a spare and can fix it immediately. Really sucks having it happen the night before thanksgiving without a spare.

I would expect the retailer to cover a product that breaks within 3 weeks honestly, which is likely their own expectation. Most places, even in the US, there would be a law to prevent the retailer in question from refusing a return if the product is defective.

Also looking at that picture I would expect that some serious force was used to rip that strap, as it looks like there are broken threads. Maybe it was a force it should have withstood but there is a limit to what some cloth & thread can handle and kids are destructive.

First thing I would do is just double check the return policy of the company you bought it from and maybe consider talking to a different employee about it. Maybe the guy you talked to was just an idiot. Its the retailers job to fix this not the manufacturer, Jansport didn't sell it to you and doesn't have another bag right there to give you as a replacement like the retailer does.

When it comes to a manufacturer, I would say that a willingness to fix the issue with the bag and send it back is reasonable and what most people would expect of their warranties. The fact that they have on occasion provided replacements instead of repairs doesn't obligate them to offer that to you, or offer you a loaner as that's never something they agreed to provide you.

You are being downvoted for having unrealistic and over the top expectation. No backpack companies are going to send you a loner backpack while yours is in for repair, its not a car.