Dhen3ry

Dhen3ry t1_iu5zxwd wrote

That is by design. If an employee has half a second to catch their breath, that's waste. They want to ensure there is always more work to be done than can possibly be done. Not just in that industry either. Employees are always a cost to be cut, not a service to customers to improve their experience. (Same logic applies to "Your call is very important to us." If it was that important, they would hire enough people to answer the calls in a timely manner)

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