The shelter hotline is open every day from 8 AM - 12 AM. During hypothermia season (November 1 - April 15), the shelter hotline is open 24 hours a day. Transportation to shelter is available 24 hours a day, 7 days a week during hypothermia season. If you see someone outside in need of shelter or a welfare check, call the Shelter Hotline at (202) 399-7093 or dial 311. If there is an immediate risk to safety call 911. When calling, please include the time, the address or location of the sighting, and a description of the person’s appearance.