JohnnyPeanutII t1_it882pt wrote on October 21, 2022 at 5:19 PM

Reply to comment by wagon153 in 'Fully undetectable' Windows backdoor gets detected by Loki-L

The problem is that users should be educated about identifying spam instead of relying on IT to assess every email. An easy little button opens the very real possibility of users abusing the ever-loving shit out of it. Which is fine; a ticket is a ticket. But if I'm assessing your emails all day long, don't get pissy when your 2-minute support task sits in the queue for 13 months if you're lucky.

BurningPenguin t1_itar67z wrote on October 22, 2022 at 5:08 AM

Exactly this. Of course, I do encourage people to call me if they need something or have questions. This way, they won't do stupid shit just because they're afraid to ask. That's also the reason they prefer to give me a call, because I don't scold them, like the other guy does.

But it can get annoying, if I have to tell them the same stuff over and over again. I do write information and updates about things in our intranet page. Including recent occurring spam mails, how to recognize them and how to deal with it. But apparently not everyone is reading that.