I had Hulu running over Xfinity Internet and was pretty happy with it. It was fairly reliable and the price was reasonable, even using their wireless router. I was on autopay so I usually didn't check my bill, but when I did I noticed that Comcast had raised my rates, by a lot. When I asked online the answer from their bot was "Your bill for this month reflected the same rates that were in place last month."

Fortunately FIOS became available in my building, so I signed up. During a trial period when I was carrying both services, Comcast must've gotten word from their ops folks that I had stopped using them because they started texting me offering 50 percent off my service. Once I was satisfied with FIOS, I gathered up my Comcast gear and carried them to one of their local offices. That's the best way to cancel, then it's a fait accompli with no opportunity for "let's make a deal".