I remember the multiple surveys the MTA launched the past 1 to 2 years felt like they were pushing you to rank safety issues and the entire focus was safety, but for me it has never changed being about service and reliability. I don't care if every station has a cop in it, what I care about is waiting 12 minutes for an N or R train, or god forbid I need to travel on the weekends and waiting up to 20 minutes.