Honestly they’re probably doing away with this metric because pharmacies are so understaffed time based metrics became meaningless. I’m sure they’ll find some other stick to bludgeon measure employees with.

We aren’t slow because we derive sick joy from patients being nasty with us. If a pharmacy is “always slow” it is because we are understaffed. Usually by one to two full time technicians. If they actually want to speed things up they need to pay more to attract employees and actually invest in training more technicians.