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Sadutote t1_jacgjqf wrote

Gotta wonder what was going through the VW rep's mind, because under most circumstances that's asinine.

Playing devil's advocate, maybe there something that tied the rep's hands beyond just corporate greed, like something law enforcement should've done when requesting for these things?

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Jarjarthejedi t1_jad8v26 wrote

Most likely there was a specific procedure, but the tech was never trained on it or the police didn't follow it, so they had to default to the standard one for a regular customer. Lots of call center techs literally don't have a choice in how to do their job, they have to follow the system because they cannot access information until they do.

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12baakets t1_jacws2r wrote

Here's a thinking person, downvoted by reddit. That's a fair question to ask

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