squarepeg0000 t1_jacay2v wrote on February 28, 2023 at 12:15 PM

In all fairness, itwas Volkswagen's 3rd party vendor that ignored the protocol.

"Volkswagen said there was a "serious breach" of its process for working with law enforcement in the Lake County incident. The company uses a third-party vendor to provide the Car-Net service."

Rosebunse t1_jacbeml wrote on February 28, 2023 at 12:20 PM

Even if it was their third party vendor, that is still pretty scary that they can mess up this bad.

putalotoftussinonit t1_jadwkpp wrote on February 28, 2023 at 7:04 PM

Verizon and California wildfires is a good read if you need to get more pissed off today.

Darzok t1_jacecl0 wrote on February 28, 2023 at 12:50 PM

The problem is VW will get all the bad PR and Car-Net will not get blamed in any way as people will read the headline and be like oh fuck VW.

Musicman1972 t1_jacgej2 wrote on February 28, 2023 at 1:09 PM

Well fair enough really. VW engage the vendor not the customer. The customer doesn't care that VW doesn't supply the actual service and nor should they. It should be seamless and with effective oversight from VW regardless of how much of their provision they outsource.

Just_wanna_talk t1_jacucqs wrote on February 28, 2023 at 2:58 PM

As they should.

If you outsource your services you best make sure it's to a reliable service provider. Otherwise keep it in house. They probably just wanted to save a few bucks and there are often consequences to that.

nick_shannon t1_jad2yxj wrote on February 28, 2023 at 3:56 PM

This is how it works in my industry, if my manufacturer fails to deliver a product on time as far as my client is concerned thats my failure to complete the project, my suppliers are my problem.