I used to work at a pet store as a night supervisor, keep in mind I was a teenager and scared of grown-ups. I wouldn't let someone push me around like this now. Anyway. We were usually open until 9pm but on Sundays it was 5pm and people really didn't know so they would stick around a lot and sometimes we had to get on the intercom and say please complete your purchases blah blah blah. Usually everyone was gone after 15/20 minutes max.

Anyway, one day this guy was just staring at the fish and he wouldn't fucking leave, we talked to him, we vacuumed, cleaned, turned off the lights, I let out all the other employees, long story short he stayed for 45 minutes after close until finally meekly approached him and said the registers would automatically be shutting down soon (which was true) and he screamed in my face and launched a campaign to get me fired that lasted for actual months. He kept trying to get me write down the number of my "regional manager" which we didn't even have bc this was a small family-owned business. Then tried to get me to give the owner's personal number.

Just saying, I would have rather dealt with Richard and/or Richard's methods.