Context is always necessary. None of us have any idea what the backstory is here. What if her parents explicitly told the school and staff their daughter is not to be touched under any circumstances, has threatened legal action against the district in the past, etc. (which is definitely a possibility). Some parents are brutal in this regard, literally threatening teachers and staff daily with legal action. You have no idea what you’re talking about, based on a video clip alone. (Source: spouse works in special Ed and deals with these kids/parents all the time).