superbbuffalo t1_j95m80k wrote on February 19, 2023 at 12:42 PM

I’ll never deal with it again. The employees were next to useless, you have to wait 20 minutes plus to talk to anyone, payments are delayed over and over and over, there’s no easy way to communicate necessary paperwork, and overall it makes the DMV look flat out efficient by comparison.

That was my experience twice, one year apart.

SparkDBowles t1_j967wcp wrote on February 19, 2023 at 3:52 PM

I’ve found the opposite.

superbbuffalo t1_j968ryu wrote on February 19, 2023 at 3:58 PM

Twice I’ve had to deal with it and twice I’ve had the worst experience imaginable. In BOTH cases I was back to work for more than a month before I saw any benefits paid out. I’ve had to deal with DUA and they’ve got their shit together for the most part, but PFML was absolutely comedically atrocious.

No email to send in color photos, fax or regular mail, no dedicated line to determine amount or schedule of payments, no supervisors or managers to escalate problems to, and no clue how to help when you finally get past the 20+ minute hold time.