Viewing a single comment thread. View all comments

starsandbribes t1_it20qvg wrote

When it calls 911 and you’re out of it so can’t speak, what happens? Do they just treat it as a typical dial or does the response centre know its automated and get a location from Apple? I don’t know why but I always forget emergency services are like more technologically advanced now, i’m always imagining just people answering phones in a big room with no commuters as if its the 80’s.

108

Yo_2T t1_it21n9o wrote

There was a real world incident a few weeks ago:

https://www.businessinsider.com/iphone-14-crash-detection-alerted-police-to-fatal-crash-2022-10

And this is from Apple's documentation:

> When your device makes this automatic call, it plays a looped audio message to emergency responders and out loud over your device speakers. This message informs emergency services that your Apple device detected a severe car crash and that you're unresponsive. It also shares your estimated latitude and longitude coordinates with a search radius.

292

nimajneb t1_it3el3u wrote

I was wondering how it works. I was guessing more like how I think OnStar works where the vehicles calls OnStar and they call 911 manually. I think that's how that works at least.

21

Javi1192 t1_it48r1a wrote

It’s an automated call with a Siri voice I think. One of the new commercials plays the audio and says it’s a real call to emergency services

19

_l_e_x_ t1_it21725 wrote

As far as I know the device that automatically calls, no matter if iPhone caused by Crash Detection or Apple Watch because of either Crash or Fall Detection, will read an automated message saying that a crash/fall was detected and that the owner of the device is not responding, it will also iirc tell the time of the incident and read the coordinates.

68

gotbannedforsayingNi t1_it217vf wrote

A post here said that his apple watch used siri's voice to give the info to the operator, probably the same with the iphone

33

camaro19ss t1_it2dox1 wrote

Depends on the area. Some are still using older CAD systems. But most are fairly up to date. When a 911 call is made from a cell phone the emergency dispatcher can see at minimum the caller ID and associated address, and tower triangulated approximate location. It’s been some time since I have seen or been involved with a 911 center so I cannot speak to the latest and greatest, but even without the long and lat provided by the iPhone in these automated call situations the 911 center would still know the appropriate location of the call.

22

99blkgst t1_it2h8iu wrote

Our local emergency services use RapidSOS which will give a live GPS location of a device that calls 911 (if it is a newer phone with GPS capabilities). It’s pretty cool to watch it work and will show movement live on a map. Really helps narrow down an area from a large radius given by triangulated cell towers to “it’s showing near the northwest corner of the building”.

15

camaro19ss t1_it2iefr wrote

Yeah I figured there was better systems out there by now. Last time I was in a 911 center was 2001 in a rural county south of DC area. They had just upgraded their system and to a joint communications center for the sheriffs, county fire-rescue, town PD, and town fire-rescue.

5

99blkgst t1_it2kgb4 wrote

Im sure there’s even better out there. Our area is slow to acquire newer tech than other areas. I think they’ve had RapidSOS for only a few years.

3

DougK76 t1_it7qb0z wrote

I knew someone at a 911 dispatch center in Georgia. They had someone calling about an intruder in their house, they’re hiding in a closet, etc, and gave the address. But! They had recently upgraded to e911 services, and they were able to see that the person was 5 miles from the address, in a different house, and asked them about that. They hung up after that. It was a college town, and they frequently got fake calls. It’s accurate enough that the dispatcher could see the person pacing in their actual location.

2

mushiexl t1_it2i1bn wrote

The iPhone reads an automated voice message that says something about the iphone detecting the crash and it will read out the current or last detected location coordinates

7

Burleyyy t1_it214p9 wrote

This is a question I would love to know the answer to.

3

Kristyyyyyyy t1_it2ya46 wrote

And does it work in countries other than the US?

3

XPGamingYT t1_it2zytr wrote

it should, though i'm not sure what language it uses for the recorded message

1

CypherZero48 t1_it3iyn4 wrote

Is it able to tell the difference between a fall and the phone being dropped?

2