Submitted by EndlessZone123 t3_11bj640 in iphone
Anders13 t1_j9ytyhx wrote
Reply to comment by nirvana6875 in Do apple usually just give you a replacement if they break something and not even charge you? by EndlessZone123
I was a “genius” many years ago and if you were nice to me and the rest of the team and were under warranty, I’d swap it out under “single hairline crack” for free, even if there was some other type of accidental damage on the device. Those who were impatient and rude because they had to wait an hour for their walk-in appointment would pay for it :)
Transposer t1_j9z1uvo wrote
You are a good person. I’m sure you made so many peoples’ days. It’s hard to work in retail and to deal with the public. Sadly, so many don’t deal with employees as real people.
Anders13 t1_j9z75ae wrote
The best and funniest memory I have was a very sweet lady who had broken her phone but was out of warranty…I noticed the phone’s battery was below threshold during diagnostics so I swapped the whole thing under swollen battery replacement (I think it was $99 vs $300+) to replace the entire device.
About an hour later she comes back SOAKED from head to toe, including her hair (she was wearing a long dress) and tells me she had fallen into one of the mall’s water fountains lmao! At that point I swapped it again at no charge since it was within a 90 day warranty.
danyaylol t1_j9zgr4q wrote
I don’t get why more employees are like you. They’re acting like their paycheck is determined by getting people to pay for repairs.
Anders13 t1_j9zhca0 wrote
I know I know :( the amount of times I’d hear the other people I worked with get yelled at by angry customers was just absurd. I not once got yelled at in the 4 years I worked there. Like you said, it freaking Apple! Being nice to the customer and helping them as much as possible can only make your retail work/life easier.
Whiffler t1_j9zayya wrote
Hahaha that’s amazing. Thank you for being a great human!
[deleted] t1_j9zvn3o wrote
[deleted]
LKolding t1_ja2zb5a wrote
Koi pond perhaps?
Arkhemiel t1_j9zw4d5 wrote
Lisssstttteeeeen to meeeeee. Yesterday I had to tell a customer. You came in with a problem. I offered to fix your problem out of my own pocket (I’m not the boss) and you’re still not satisfied. What do you want? Customer: that’s a fair point. I’m done now. I’ll take that offer.
sodiumbigolli t1_ja12a5w wrote
That is unheard of. A retail miracle lol. If you’re on that kind of a roll, could you please demand world peace? On the a chance it might happen?
Arkhemiel t1_ja1caxe wrote
I live on a small island so it’s easy to become quite known you’re nice (or not nice) to people. I tell customers straight up. If you throw a tantrum I’m doing the bare minimum. If you’re understanding I attempt to get the earth to spin in the opposite direction for you. Over time with you being genuine you can get people (even the difficult ones) to see reason. Not everyone but most.
ilikemrrogers t1_j9zh4kh wrote
Is that what happened to me?!
Went in for my ear speaker being so quiet I couldn’t hear a thing (old iPhone, but I have the same issue with my 11 pro max.)
I was with my two little girls, and had like an hour long wait. They were apologetic, because I had made an appointment. “No worries,” says I. I assumed I’d be waiting anyway. They got my number and I took my girls for a walk and to get some treats from the food court.
The text came in that I was ready to be seen. We go in, and they take my phone for a VERY long time. My girls were having fun playing around with the display iPads, and I was enjoying watching them. The guy helping me was so apologetic, but to be honest I was having a good day.
They eventually came out with a brand new phone for some kind of recall I never knew existed and couldn’t find online.
GracefulHippopotamus t1_j9zszw7 wrote
Oh yeah, that definitely sounds like they wanted to give you the best they could :)
ilikemrrogers t1_j9zt74s wrote
They had one of those Star Wars BB-8s (or whatever… the uniball with a “head) running around. It was pretty fun to watch.
Natural_Nature_Shots t1_ja27yui wrote
That’s why I had two products upgraded. Thank you peeps that helped me with my iPod touch and my iPhone 3GS. I am always patient when it comes to that stuff no point in yelling and getting mad. It doesn’t solve it faster
Viewing a single comment thread. View all comments