No problem! We went on a Wednesday afternoon and it wasn’t busy at all. I imagined it would be crazy and stressful like isn’t the RMV but it’s basically a service window in a hallway. It’s right across the hall from where lottery winners pick up their giant checks haha. The people at the window were very nice and there’s a table to fill out paperwork, maybe like half a sheet of paper very easy, for what kind of document you are asking them to retrieve for you. The documents they gave us looks like birth certificate almost very official looking document from the commonwealth of massachusetts and says “This is to certify that a search has been made of the records in this office for the MARRIAGE of (your name) throughout the records of the Commonwealth for the years: (the year you were 18 to 2019) and that said record has NOT been found.” Then there is actually asterisks for the years 2020-2022 with a separate letter they gave us saying that they apologize and don’t have those records on file yet due to the covid 19 emergency but it was enough for us to go ahead with our marriage. It took like maybe 15 mins for them to prepare the documents for us it was very easy and also inexpensive. Hope this helps!