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munchnerk t1_ja2wb3r wrote

Oh boy am I glad to not be a comcast customer anymore. If you call in and say “cancel services” you’ll be put on with someone immediately. Just say “I want to cancel because of connectivity issues” or whatever you actually want help with, and that person’s job is to resolve your issue and retain you as a customer. They’ll schedule a technician, give you the current promo price, whatever. I used to do this and play “cancel chicken” every year to keep my rate from doubling.

For what it’s worth we switched to tmobile home internet in 2021 and haven’t looked back. No more cancel chicken. No more connectivity issues. No more rate hikes. We can stream in peace. Godspeed.

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TheSchneid t1_ja30usz wrote

What are your upload speeds like?

I paid Comcast for 800 down but only because that comes with a boost in upload speeds too which I actually need. I've heard some bad stories about 5G internet having really slow uploads and being pretty inconsistent. I host a server our of my house so upload speeds are pretty important to me.

As much as I hate the Comcast Monopoly I actually don't have much of an issue with their service itself at my place (I have some friends that do not feel the same though).

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munchnerk t1_ja31z7j wrote

That might be the big difference - comcast in 21211 is an abomination. We would literally get less than 30mbps down and 3-5mbps up (!) on average. We were "paying for" 200mbps and I don't think I ever clocked it over about 70. It was heinous.

I just checked my speed and I'm getting 200 down/40 up, which is a surprise - usually it's ~350down and I think I usually see about 80 up? We're not hosting servers or anything so to me, compared to 30/5, it's all just "holy shit fast". I do understand the quality differs based on how far you are from a 5g transmitter, and we have one at the bottom of our block. Obviously we were dealing with borderline-unusable connectivity so our bar is lower, but the big seller for us has been no outages - our old 30down/5up speeds also came with frequent outages. Not a single one so far with the new service. If 200/40 won't do it for you, cancel chicken is your friend!

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bmore_conslutant t1_ja3gvcj wrote

I'm 21211 and get between 150-300 down depending on the day

Which I only bring up to show it's not the whole zip code that's fucked

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Roasted_Butt t1_ja5cd09 wrote

21202 here. On Comcast. Wish I could switch to Verizon FIOS, but they won’t expand here. Tried T-mobile home 5G, but can’t get a strong signal in our rowhome. Stuck with Comcast’s crappy 40mbps down (on average).

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Mnopas OP t1_ja5y0j3 wrote

Same here and then I complained and suddenly my speeds went up. Now I get 11up which is ok for me. I’m cancelling it though.

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HarmlessHeffalump t1_ja3895u wrote

I used to do this too, but their phone tree now aggressively pushes you back to the AI chat even if you try all the cancelling tactics. Once you get routed to a person, it’s likely not the right one, at which point the aggressive push toward the chatbot comes back.

It’s awful.

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iftair t1_ja3wu6k wrote

I'm fucking glad I have T - Mobile internet. $50/mo flat rate and I believe they won't spike that price. I can use my internet peacefully.

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PoopIsAlwaysSunny t1_ja3mv34 wrote

Tmobile is way better but their customer service is just as bad. Maybe worss

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shrugsnotdrugs t1_ja7fyyj wrote

It’s so funny that I’ve read advice like this a million times and we recently called aggressively (but politely) threatening to cancel because of price hikes and they just straight up let us cancel rather than offering us a better deal lmao (customer for ~5 years)

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