Everywhere I go (at least in Mifflinville), I hear from people that this provider is not great, and is in fact terrible. Online reviews say otherwise and that it is amazing.

I have had nothing but bad experiences with them, internet randomly just shutting down for hours on end, random splotches of low Mbs, and before two weeks ago the speed was utterly abysmal. Other than those constant occurrences it has been alright.

Does anyone else experience these problems or is it just a regional thing?

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justuravgjoe762 t1_jd767hg wrote on March 22, 2023 at 9:56 AM

Has Atlantic Broadband for years. When we switched from DSL I bought a router and modem from the approved list instead of renting from the company. Tech showed up on a day I couldn't be there so a less tech savvy member of the household handled it. Tech went to install new modem, opened the box then realized modem wouldn't work since we went VOIP for landline. So now I had an "open box" modem that I they wouldn't let me use nor could I return. Price per month 50 Mbps down + landline, was $75 for first year, $120 for year two and then $159 for anything beyond that. Steep but service rarely went down.

About year 2.5 Atlantic Broadband gets bought out by Breezeline. Start getting charged for paper statement ($1, 4 months in $2). Base charge hiked up to $178 per month. Quality of service is less as the network drops out 2-3 times a week. Most times it's quick (under 5 mins). Speed is slower most of the time down to 40-45 Mbps.

Called and dropped the landline and magically all the rates have changed. I'm now paying $45 for 100 Mbps ( best I've seen is 75) for 3 months then the price hikes to $90.

I've looked into T-Mobile ( only metered plan, no unlimited data yet) a local wireless ( no line of sight to their towers) and Comcast isn't available here yet. Constantly getting spammed on streaming for Comcast, T-Mobile and Breezeline. I'd jump ship in a hot minute if there was anything else to go to.

Wuz314159 t1_jd6skks wrote on March 22, 2023 at 6:41 AM

I keep getting bombarded with their advertising on my streaming video sources..... Call them up and they don't serve Berks & have no plans to. So why are they targeting me for their ads? So a little sus imho.

Gothsicle t1_jd7kl73 wrote on March 22, 2023 at 12:32 PM

i have had atlantic bb/breezeline for many years and it's not terrible. most of the issues we have had were because of weather, accidents, or fires.

Thomamueller52 t1_jd7kx1d wrote on March 22, 2023 at 12:34 PM

No issues here in Shindle, PA. No outages in two years and I get the service I signed up for. 100 download.

Aggravating_Foot_528 t1_jdarstk wrote on March 23, 2023 at 1:23 AM

Is it your router?

IndigoLaz3r OP t1_jdb3z56 wrote on March 23, 2023 at 2:55 AM

I don't believe so, when my partner uses that "Down Checker" website or whatever it is called it is multiple people within our county that experiences these outages.

Aggravating_Foot_528 t1_jdcqh6x wrote on March 23, 2023 at 1:46 PM

That's hard to tell sometimes because often there is a baseline of people reporting things down. It's usually never 0.

If you have another router it may be worth swapping. Or checking other things in your setup when it's acting up.

I have a relative with DSL and it uses the old phone lines and if there's a crack in a phone line outside and water gets in it'll disrupt the DSL without messing up voice phone calls.

Have you called the company? They can send out a tech and troubleshoot.

ZuttoAragi t1_je8drj1 wrote on March 30, 2023 at 3:47 AM

Fastest option I've got. I regularly hit close to 200 download speed.