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FITM-K t1_j5pft4h wrote

Reply to comment by jarnhestur in Powers out, generators broken, CMP is still assessing and I can’t have my coffee. How many are in same position. by dadoftwins04

I've never had a negative experience with a BMV in Maine, and I've been to at least three different locations at various times. If our power and service were as friendly, helpful, and efficient as the BMV experiences I've had, that'd be great!

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jarnhestur t1_j5pvkoz wrote

Serious question - have you ever tried to get them to do something they didn’t want to do? They basically tell you to go screw and you have zero recourse.

Granted, CMP isn’t great, but I have no idea why people love government agencies so much.

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FITM-K t1_j5px5iw wrote

> have you ever tried to get them to do something they didn’t want to do? They basically tell you to go screw and you have zero recourse.

It sounds like you're referring to some specific experience here. Not sure why you're being vague about it. But no, that hasn't happened to me. I have asked for minor not-in-the-job-description type favors a couple times (like making an extra copy of something) and they have always been happy to oblige.

Even if they weren't, though, would that really separate them from the customer service at most corporations? It's like pulling teeth to get most companies to do even the things they ARE supposed to do, because doing things costs them money and they know if they make it hard enough, many people will just give up.

> but I have no idea why people love government agencies so much.

Because government agencies have the goal of providing a service to you, not extracting the maximum profit from you while providing as little service as possible.

(And because many of us have traveled and lived abroad, and have seen firsthand what it's like when government services are actually well-funded).

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jarnhestur t1_j5q09b2 wrote

The only experience I would classify as painless is anytime I’ve had to go in on a snow day and it was empty. I’ve had to argue with some employee at MV that yes, I really needed a REAL ID compliant license. She kept telling me they aren’t required and while I assured her that’s true, as a frequent flying it’s less hassle to have one. That was a 5 minute conversation after an hour long wait.

I won’t even get into my IRS story. Government agencies have zero interest in providing any real customer service.

I have spoke to CMP a few times and while it’s never a pleasant experience, they aren’t any better or worse than our government.

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