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Lk7886 t1_iwhg7es wrote

Reply to comment by Visible_Ad_9625 in Which winter outerwear brands have the best warranty policies? by [deleted]

Read the room, I’m not the only one who feels this way. There is a big difference between a product failing from normal use in a normal time period then doing a warranty claim …….and abusing a generous warranty program. It’s not hard to figure out what column you’d fall under.

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Visible_Ad_9625 t1_iwhlyii wrote

Their warranty specifically says they will repair things for wear and tear at a reasonable change. Everything I’ve sent in has been under that aside from the fleece, which was again sent in to their recycling program. We bought the sweater as a size L, it fit like an xsmall and the texture was awful so we knew no one else would want to wear it. I didn’t expect anything for that. They are the ones that chose to replace things. Why would I say no to that? I’ve sent in many other items for repair that have been repaired that I’m still using. These were just examples of why I’m happy spending, again, THOUSANDS of dollars on Patagonia. I’m not abusing anything.

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