I live in SW Springfield, and we signed up with Quantum Fiber several months ago. Scheduled our installation, payed the deposit, and were very excited to be getting a new ISP (we've had nothing but trouble with Mediacom for over a year).

Two days before our install, I got a message saying it had been canceled because there is "something on our end that needs to be completed". That was almost a month ago. Then we got an email saying that Brightspeed has taken over our service. Neither Quantum or Brightspeed can tell me what it is we are waiting on, or how long we can expect to wait to reschedule our installation.

Starting to feel like we were scammed. Anyone else had a similar experience? Any advice would be appreciated.

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Lionfountain t1_it0g32y wrote on October 20, 2022 at 12:58 AM

A couple months ago we booked our install for the day after we moved in. The day before the installation they emailed and said it had to be rescheduled - no budging. The rescheduled date was 2.5 weeks later. But we did get it installed on that date and haven’t had issues for the 3 days we’ve had it :P

Dalinerd OP t1_it0ham2 wrote on October 20, 2022 at 1:07 AM

Well it's good to know they are actually doing installs. Thanks for taking the time to comment!

tastethematzah t1_it08ai0 wrote on October 19, 2022 at 11:59 PM

I'm dealing with a similar issue but my appointment wasnt cancelled. It was originally going to be October 11th with Quantum, then Brightspeed moved it without telling me or sending an email to October 31st. And just today I got an email saying it's going to be near the end of November. Not a solid start with Brightspeed. I called on the 11th and talked with someone and they stated they are having issues with local contractors but who knows if that is true.

Dalinerd OP t1_it090al wrote on October 20, 2022 at 12:05 AM

They gave me much the same story on the phone, but wouldn't even commit to a vague "end of November" timeline. Just said they had no idea when we could expect a new install date.

RegaliaJungler t1_it307wd wrote on October 20, 2022 at 3:48 PM

I had quantum before they switched to brightspeed, but ive had no issues with my internet and just now had my first payment to brightspeed and it was a seamless deal. They just ported all of my quantum account to brightspeed and i could log in with my same log in details and my automatic payments were still set up and didnt have to change anything. So far its been the best provider ive had (i had mediacom and att before and they both had tons of issues both service and billing)

MartonianJ t1_it36zaa wrote on October 20, 2022 at 4:32 PM

Same here. Have had them for about a year. If you can get through the install issues and get the service, you should be happy with it.

Nobodycaresgetalife1 t1_it121mf wrote on October 20, 2022 at 3:51 AM

Brightspeed took over on October 3rd. They’re trying very hard to get things up and running, but Centurylink/Quantum/Lumen left a pretty big mess. Your best bet is to just be a squeaky wheel. It sucks to have to be so persistent in something you pay money for, but it’s your best option. I would try all means necessary including phone, email, social media, etc. I wish you luck on your ISP travels.

Activetimes t1_iu2rveh wrote on October 28, 2022 at 3:04 AM

We had quantum installed about this time last year. We had no delays at the time, and it has been going strong since. At first my speed test results were very consistent low ping; 960 Mbps down and 996 Mbps up. Now, it has dropped a little, I get 890 Mbps down and 940 Mbps up. All in all, I cannot complain.

MsTrssMirri t1_iu7wyiu wrote on October 29, 2022 at 6:30 AM

Same here I bet I've done 20 hours of troubleshooting

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This looks like it might be a post about area ISPs because it contains the word Quantum. If so be sure to read past posts on the subject. They all basically say this: In Springfield your options are Mediacom, Att, and now Quantum Fiber (in limited areas).

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HarryTheHangryHippo t1_it01c7o wrote on October 19, 2022 at 11:05 PM

Cannot get it to let me reply to the post unless I reply to the bot. I've been with Quantum since I moved about 3 months ago. Previous owner used them and suggested them to us. They originally said someone needed to come out and see if they needed to run a line from the road to the house or if there was one already there. Once they found out there was a line there they were very prompt at getting an appointment scheduled to get the modem/router set up inside. As far as the buyout with Brightspeed I haven't had to deal with their customer service yet. The transition seems to have gone smoothly as I was a current customer and they did not have to replace any equipment. Just creat a password for Brightspeed and everything was good to go.

Dalinerd OP t1_it0s6um wrote on October 20, 2022 at 2:28 AM

Thanks for the reply! Hopefully Brightspeed will get their ducks in a row and we can get it installed

HarryTheHangryHippo t1_it0u4l0 wrote on October 20, 2022 at 2:43 AM

No problem. Hope it all goes well! Their speeds seem very reliable and prices good as well. At least with the package I'm at.